GENERAL INFORMATION
CUSTOMERS
Berla products and services are available to law enforcement, military, civil and regulatory agencies, and select private industry organizations.
ACCEPTABLE USE
Berla products and services are expressly limited to, and must be used for the sole purpose of; conducting criminal investigations, collecting information for national security purposes, reconstructing vehicle collisions, investigating vehicle theft, and/or investigating insurance fraud.
Note regarding private industry organizations: The use of Berla products and services by private industry organizations is evaluated on a case by case basis. We use our customer definition and our acceptable use policy as the criteria to evaluate requests. Private industry organizations will be required to provide documentation regarding their organization and how they are actively supporting law enforcement, military, civil or regulatory agencies for the sole purpose of conducting criminal investigations, collecting information for national security purposes, reconstructing vehicle collisions, investigating vehicle theft, and/or investigating insurance fraud prior to using any products and/or service.
ORDERS
Berla will make every effort to fulfill orders as quickly and as efficiently as possible.
PAYMENT
Berla accepts Purchase Orders, American Express, MasterCard and Visa. In the event a customer should make a purchase using a credit card, Berla will provide customer with an authorization form acknowledging the amount of the charges and providing Berla express permission to charge the credit card.
SHIPPING & DELIVERY
Shipping and handling rates will vary depending upon the method of delivery, shipping location and weight of product. All shipping charges will be reflected on customer’s quote issued by Berla. All products will ship via ground service. Berla reserves the right to deliver customer’s product(s) via USPS, UPS, or Federal Express.
EXCHANGES
If you believe any components of your product to be defective, Berla does exercise a replacement policy at no charge for the life of the product. Simply email us to request a return shipping label for your defective product. Replacement products will arrive within 10 – 15 business days from the date we receive the original product at our facility.
LOSS
In the event customer losses any and all components of a Berla purchased product, the customer is responsible for the replacement. Berla will provide customer a quote for the replacement cost(s) per customer’s request. Customer may request a quote for replacement component(s) by email at sales@berla.co.
RESTRICTIONS
Berla reserves the right to refuse to provide products and/or service, terminate accounts, remove or edit content, or cancel orders at our sole discretion including, without limitation, if Berla believes that any conduct, usage, or potential conduct and/or usage violates applicable law, the acceptable use policy, and/or is harmful to the interests of Berla. Private industry organizations will also be required to fully execute a non-disclosure agreement, terms and conditions agreement, and an acceptable use policy prior to purchasing any products and/or service.
TRAINING
iVe and Blackthorn training courses may occur at Berla’s headquarters located in Annapolis, MD and/or at locations within the United States or abroad. Course confirmation will occur 30 days prior to the posted date of the class. Once a course is confirmed, registered students will be entitled to a training credit valid for one year from the posted date of the class should there be a need for the customer to postpone or cancel a training registration(s) for any reason. Berla will issue a credit voucher to the registered student and/or business indicating the expiration date.
Berla reserves the right to cancel or reschedule the date, time and location of a training course at any time, including, but not limited to, replacing personnel who may be scheduled to deliver the Training. Berla will make every effort to confirm any and all training courses 30 days prior to the posted date of class. Berla shall not be responsible for any loss(es) incurred by the Customer as a result of a cancellation or the rescheduling of a course.
CONDUCT
Our instructors and staff devote a great deal of time and effort to ensure that your training experience is seamless. In return, we ask that the students follow just a few basic requirements throughout any course offered by Berla:
- On time arrival.
- Cellular use and text messaging to a minimum. If the use of your cellular device is a necessity, please step out of the training area in a manner that is not disruptive to the instructors and fellow students.
- The installation of third party software on the training computers provided by Berla and/or the training equipment is not permitted.
- Video, video recordings, photography, and/or voice recordings is not permitted in or around the training facility.
- A culmination of four (4) hours absent from the training course without express written permission from Berla will require that the student to retake the course at customer’s expense.
- Completion of ALL vehicle related exercises is required.
In the event that a student fails to comply with the course requirements as stated, Berla will not be in the position to issue a refund.
DISCLAIMER
The use of Berla’s products must be done so in a manner that follows proper evidentiary and investigative protocols. Berla does not support nor does it endorse the use of its products in a manner intended to disclose information obtained without a court order and/or an agreement between parties subject to litigation.
PRIVACY POLICY
This privacy policy has been created to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register to send you emails relating to your account.
• To send periodic emails regarding your account or other products and services.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to: Manage user sessions
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. We do not let third-parties, including ad networks or plug-ins, collect PII from anyone.
FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
If you have any questions regarding the aforementioned terms and conditions, please contact us at info@berla.co
